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FAQ

ORDERS

ARE MY PERSONAL DETAILS SAFE WHEN PLACING AN ORDER WITH HOW?

HOW DO I PLACE AN ORDER?

CAN I CANCEL AN ORDER AFTER IT HAS BEEN PLACED?

I AM HAVING PROBLEMS PLACING AN ORDER, WHAT DO I DO?

WHAT IF THE ITEM IS RECEIVED FAULTY/DAMAGED OR THE INCORRECT ITEM IS RECEIVED?

WHAT IF THERE IS AN ITEM MISSING FROM MY ORDER?

I HAVE BEEN CONTACTED ADVISING ONE OF THE ITEMS I HAVE ORDERED IS OUT OF STOCK, WHAT DO I DO?

WE ARE A COMPANY, CAN WE PLACE A CORPORATE ORDER FOR ITEMS?

DELIVERY

HOW DO I TRACK MY ORDER?

Q. HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

CAN YOU DELIVER TO MY WORK ADDRESS?

MY DELIVERY HASN'T ARRIVED?

WHAT IF MY ORDER IS LOST IN TRANSIT?

CAN I CHANGE THE DELIVERY ADDRESS?

DO YOU OFFER INTERNATIONAL DELIVERIES?

DO YOU OFFER A CLICK AND COLLECT SERVICE?

PAYMENTS

HOW CAN I PAY FOR MY ORDER?

WHEN IS MY ACCOUNT CHARGED FOR MY ORDER?

HOW DO I USE MY PROMOTION CODE?

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES ON MY ORDER?

RETURNS

WHAT IS YOUR RETURNS POLICY?

HOW LONG WILL IT TAKE FOR MY REFUND OR EXCHANGE TO BE PROCESSED?

WHAT IF I RECEIVED A FREE GIFT WITH MY ORDER?

HOW WILL I KNOW MY ITEM HAS BEEN RECEIVED AND A RETURN HAS BEEN PROCESSED?

WHAT IF THE ITEM I WANT TO EXCHANGE FOR DIFFERS IN PRICE?

MY ITEM IS FAULTY, BUT IS OUTSIDE THE RETURNS POLICY, WHAT SHOULD I DO?

GENERAL ENQUIRIES

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